Shipping, Refund & Cancellation Policy

Shipping & Delivery Policy

At MalabarRoots, we ensure safe packing and timely delivery of our products across India.

Order Processing

  • Orders are shipped within 24–48 hours after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Timeline

  • Delivery usually takes 5–7 working days after dispatch.
  • Delivery time may vary based on location, courier serviceability, and operational conditions.

Shipping Coverage

We currently ship all over India where courier services are available.

Tracking

Tracking details will be shared after dispatch wherever available. Customers may contact us for tracking assistance.

Address Accuracy

Customers are responsible for providing correct and complete delivery details. MalabarRoots is not responsible for delays caused due to incorrect or incomplete address information.

Refund & Cancellation Policy

We aim to provide a fair and transparent refund process. Refunds are subject to eligibility and approval.

Order Cancellation

  • If an item is unavailable or sold out after order placement, the order may be cancelled.
  • In such cases, a full refund will be issued.
  • Refunds are processed within 5–7 business days to the original payment method.

Refund Eligibility (Approval Required)

Refunds are considered only upon approval for the following reasons:

  • Damaged product received
  • Wrong item delivered

Refund Request Process

  • Customers must contact us with their order details.
  • We may request photos or videos as proof to verify the issue.
  • Refunds will be processed only after approval.

Refund Processing Time

  • Approved refunds are processed within 5–7 business days.
  • Refunds are credited back to the original payment method.

Non-Refundable Cases

  • Incorrect or incomplete address provided by the customer
  • Refusal of delivery without a valid reason
  • Minor variations in packaging or appearance that do not affect product quality

Contact for Support

MalabarRoots
Email: contact@malabarroots.com
Phone / WhatsApp: +91 95673 58170
Location: Thrissur, Kerala, India